Terms and conditions
AMSTERDAM TAILOR-MADE
These general terms and conditions are translated from Dutch. If there is a difference between the Dutch version and the translated version, the Dutch text prevails.
Article 1 Definitions
1.1 AMSTERDAM op MAAT manages the website www.amsterdamtailormade.com on which users can order a program for visit to Amsterdam. In addition internet-users can order preferred extras including, but not limited to, a guide, booking a hotel and public transport tickets.
1.2 The following terms, words and expressions shall have the meaning set forward in this section, unless denounced explicitly different or when appears different from the context:
a. AMSTERDAM op MAAT: The user of these terms and conditions: AMSTERDAM op MAAT, established at Ringweg 37, Limbricht, registered at the Kamer van Koophandel under number KvK 14108750.
b. agreement: the agreement between AMSTERDAM op MAAT and the customer.
c. customer: the customer who orders a program and/or a product with AMSTERDAM op MAAT.
d. program: a planning especially made by AMSTERDAM op MAAT for the customer for his visit to Amsterdam.
e. products: additional products that can be ordered by the customer, not being the program.
f. website: The website www.amsterdamtailormade.com
Article 2 General
2.1 These terms and conditions apply to any agreement between AMSTERDAM op MAAT and the customer for which AMSTERDAM op MAAT has declared these terms and conditions applicable.
2.2 These terms and conditions shall also apply to all agreements with AMSTERDAM op MAAT, in which third parties should be involved for the accomplishment of this agreement.
2.3 Any exceptions of these terms and conditions are valid only if expressly agreed in writing.
2.4 If one or more stipulations in these terms and conditions are invalid or could be destroyed, the remaining provisions of these terms and conditions are fully applicable. in that case AMSTERDAM op MAAT and the customer will engage in dialogue in order to agree to new provisions to replace the invalid or void provisions, where and as far as possible the purpose and intent of the original provision must be respected.
Article 3 Constitution of the agreement
3.1 The agreement is established when the customer has provided all requested information and sent to AMSTERDAM op MAAT via the website.
3.2 After the customer placed the order through the website, AMSTERDAM op MAAT sends a confirmation to the customer via electric mail. Until the receipt of the order is confirmed the customer can terminate the agreement.
3.3 If the customer does not receive a confirmation e-mail within 24 hours after placing the order, he must contact AMSTERDAM op MAAT by e-mail address info@amsterdamopmaat.nl or by phone +31-6-27 333 888.
Article 4 Booking and cancellation of reservations
Article 4.1 AMSTERDAM op MAAT can book a hotel, restaurant, boat, bicycle, a guide etc for her customer . AMSTERDAM op MAAT accomplishes an agreement between the customer and the concerning third. AMSTERDAM op MAAT herself is no party in the final agreement between her customer and the concerning third party. Terms and conditions of this third party shall apply to this agreement. In particular there will be referred to the terms of cancellation that are applied by this third party. Any reservation will be made under the condition of sufficient availability.
4.2 If the customer wishes to cancel a booking for a restaurant the customer itself has to get in touch with the restaurant. With the delivery of the program AMSTERDAM op MAAT will provide the full details of the restaurant, where the reservation is made.
4.3 The terms of cancellation of the committed third party will be provided to the customer as part of the delivered program. All charges arising from cancellation by the customer have to be satisfied by the customer. If the costs of the cancellation are invoiced to AMSTERDAM op MAAT, the customer will need to indemnify and these costs will be charged to the customer by AMSTERDAM op MAAT.
Article 5 Supply and delivery deadlines
5.1 The products ordered by the customer via the website will be sent to the address provided by the customer.
5.2 For customers with a delivery address in the Netherlands, Germany and Belgium: The program and all the extra documents will be sent to the customer at least one week before their visit to Amsterdam by mail and by e-mail, assuming that the order has been made at least 10 days before the date of the visit.
For customers with an address in any other country (not being the Netherlands, Germany or Belgium) : The program will be sent to the customer at least one week before their visit to Amsterdam by e-mail, assuming that the order has been made at least 10 days before the date of the visit. The program and all the extra documents will be sent by mail or delivered to the hotel or abode of the customer.
5.3 The delivery terms specified by AMSTERDAM op MAAT are not to be regarded as a deadline.
5.4. The delivery terms given by AMSTERDAM op MAAT are in at the time the order is confirmed.
5.5 The delivery terms are mentioned on the website.
5.6 In case its term of delivery is exceeded AMSTERDAM op MAAT can only be blamed as long as such an overrun can be ascribed to the actions and behavior of AMSTERDAM op MAAT.
5.7 A contribution towards the postage expenses will be mentioned separately on the website, prior to the time of ordering.
5.8 Once the products are delivered to the customer, the risk concerning these products is transferred to the customer.
Article 6 Amendment of the program
If the customer wants AMSTERDAM op MAAT to apply changes in the program AMSTERDAM op MAAT is entitled on additional costs for the amendments. The customer will be informed about the additional costs before AMSTERDAM op MAAT initiates these changes.Article 7 Termination
7.1 During 7 work-days after receipt of the product customer is entitled to terminate the agreement and return the product without giving any reason, if unused, unaltered and will still be supplied with original tags and packaging. In case of such an annulment AMSTERDAM op MAAT will refund the paid funds within 14 days after receipt of the product.
7.2 Paragraph 1 of this article shall not apply to
-the supplied program, as the program has been made, based on the personal specifications and preferences of the customer.
- delivered books whose seal is broken
- products that quickly deteriorate or age;
- tickets
7.3 If the customer in accordance with paragraph 1 of this article annuls the agreement, the customer has to pay the shipping costs associated with returning the product.
7.4 AMSTERDAM op MAAT is empowered to dissolve the agreement, if the customer does not meet his obligations according to the agreement.
7.5 Furthermore, AMSTERDAM op MAAT is entitled to cancel the agreement when circumstances arise of such a nature that fulfillment of the agreement is impossible, or to standards of reasonableness and fairness can no longer be required or if other circumstances arise of such a nature that the unaltered maintenance of the agreement cannot reasonably be expected.
Article 8. Obligations of the customer
The customer is responsible for providing the information needed to compile a program and to ensure proper reservations, including but not limited to providing the right name, address, e-mail address, telephone number of the contact and information on how big the company is and on what dates and times the group would like to visit Amsterdam.
Article 9 Complaints and prescription
9.1 The customer is required to monitor the provided products and the program immediately upon receipt and report deficiencies within an appropriate timeframe.
Complaints may be reported at
AMSTERDAM op MAAT
Ringweg 37
6141 LM Limbricht
e-mail: info@amsterdampmaat.nl
tel nr +31-6-267 333 888
9.2 Complaints have to be settled by AMSTERDAM op MAAT within 30 days. If settlement of the complaint is not possible within 30 days the customer will be informed by AMSTERDAM op MAAT of the delay duration.
9.3 All claims against AMSTERDAM op MAAT that not have been submitted within one year after their creation, will expire by limitation.
Article 10 Payment
10.1 Payment of the products and the program which have been ordered through the website :
A Customers living in the Netherlands may pay
i) via Ideal
ii) via invoice
B Customers living in Germany or Belgium may pay:
i) via invoice
ii) via Paypal
C Customers living in any other country (not being the Netherlands, Belgium or Germany) can pay via Paypal.
10.2 Payment via invoice should be done within 10 days after receipt of the invoice.
10.3 If the customer defaults within the given term of payment, the customer is in default of right. The customer dues legal interest. The interest on the due amount will be calculated from the moment that the customer is in default until the moment of payment of the full amount.
If the customer continues in default of payment after notice of default, AMSTERDAM op MAAT can hand over the claim, in which case the customer has to reimburse not only the total amount due, but also all legal and extrajudicial costs.
10.4 In the event of liquidation, bankruptcy, attachment or receivership of the customer’s claims charges of AMSTERDAM op MAAT are immediately due and payable.
Article 11 Liability
11.1 AMSTERDAM op MAAT is not liable for any damage caused by - temporarily or not temporarily- unavailability of the (online) ordering options, or the inaccessibility or disposal of her website for maintenance or otherwise.
11.2 The information provided on the website may contain inaccuracies or typographical errors. AMSTERDAM op MAAT can make alterations and/or improvements at any time and does so regularly.
11.3 AMSTERDAM op MAAT can never guarantee that the information on the website is correct. AMSTERDAM op MAAT will make every effort to ensure the accuracy of these data is as consistent as possible. Influence from outside by hackers e.g. is always possible and can lead to distorted data. AMSTERDAM op MAAT is not responsible for this distorted data .
11.4 AMSTERDAM op MAAT is not liable for damages of any kind when AMSTERDAM op MAAT based activities on inaccurate and/or incomplete information and data provided by the customer, unless such inaccuracy or incompleteness should have been known by AMSTERDAM op MAAT.
11.5 AMSTERDAM op MAAT cannot guarantee that the entrance prices of third parties, given in the program, have not been increased in the meantime. AMSTERDAM op MAAT is not liable for increased (entry)prices.
11.6 Recommendation for hotels, restaurants, etc. will be composed by AMSTERDAM op MAAT with the utmost care. AMSTERDAM op MAAT cannot guarantee that the recommended third parties meet the expectations of the customer, or will still deliver the product or service, at the time the customer visits Amsterdam. Changes in circumstances can always lead to the possibility that the program cannot be accomplished, partly or completely, or that the program has to be changed. AMSTERDAM op MAAT is never liable for shortcomings of recommended third parties.
11.7 AMSTERDAM op MAAT is never liable for any indirect damage caused by the customer or third parties, including consequential and immaterial damage, relating to or arising from the agreement.
Article 12. Force Majeure
AMSTERDAM op MAAT is not obliged to perform any obligation, if she is hindered due to a circumstance that she is not to be blamed for, and is neither under the law on behalf of her fault.
Article 13. Intellectual property
13.1 The texts, photographs, images, (data)banks, trade- and domain names, trademarks and logos on this website are protected by intellectual property rights and belong to AMSTERDAM op MAAT. It is strictly prohibited to download the information of the website (except for that information required for browsing), to reproduce, to modify, to publish, to distribute, or to forward this information, without written prior permission of AMSTERDAM op MAAT, nor selling or to transfer it to others.
13.2 All documents, such as programs, opinions, agreements, designs, sketches, drawings, software, etc., provided by AMSTERDAM op MAAT are strictly intended to be used by the customer. The customer cannot without prior permission from AMSTERDAM op MAAT reproduce publish or communicate these documents to third parties, unless the nature of the documents states otherwise. Article 15 Security and the internet.
AMSTERDAM op MAAT will take appropriate measures to protect her website against risks of unauthorized access to, or alteration, destruction or loss of data imported through the website by the customer, but AMSTERDAM op MAAT cannot give any relevant guarantees.
Article 14 Responsibility for links on the website
The website may contain links to other websites. AMSTERDAM op MAAT cannot permanently control these other websites nor accept any responsibility for its contents. AMSTERDAM op MAAT cannot be held responsible for the contents of these websites.
Article 15 Security and the internet
AMSTERDAM op MAAT will take appropriate measures to protect her website against risks of unauthorized access to, or alteration, destruction or loss of data imported through the website by the customer, but AMSTERDAM op MAAT cannot give any relevant guarantees,
Article 16 Confidentiality
16.1 Both parties shall keep secret all confidential information obtained from other or from another source in the course of their agreement. Information is confidential if the other party is notified or when it arises from the nature of the information. The party that receives confidential information will use it only for the purpose for which it was transmitted.
16.2 If, by virtue of a statutory provision or judicial decision, AMSTERDAM op MAAT is held to deliver confidential information to a third party, appointed by law or competent court, and AMSTERDAM op MAAT cannot for that purpose invoke to any relevant law of change, recognized by the competent court of law, AMSTERDAM op MAAT cannot be taken to indemnity or compensation and the customer is not entitled to dissolve the agreement pursuant to any damages it incurred.
Article 17 Final Provisions
17.1 Applicable is the version of the terms and conditions like it was at the time of the conclusion of the agreement, unless the customer did agree to a revised version of the terms and conditions after the deal was made.
17.2 The parties will only appeal to court after they did everything possible to dispute a settlement in mutual consultations.
17.3 On all agreements between AMSTERDAM op MAAT and the customer Dutch Law is applicable.
17.4 All disputes relating to agreements between AMSTERDAM op MAAT and the customer will be tried by the Dutch competent court, and whose jurisdiction is registered in the area where AMSTERDAM op MAAT is located. The customer, being a natural person, has one month after AMSTERDAM op MAAT has invoked to this case in writing on the customer, to choose the competent court under the law to resolve the dispute.